Privacy Policy

Privacy Policy for Our SMS Services (Switzerland) Effective Date: September 2023 At Moez Dandawala, a Swiss-registered sole proprietorship ("the Provider"), based in Zurich,Switzerland and operating the website xlcom.net, we are committed to protecting the privacy and data of our business customers who use our SMS services. This Privacy Policy explains how we collect, use, and protect your information in accordance with the Swiss Federal Act on Data Protection (revDSG).

1. Who We Are The Provider offers international SMS services to business customers via a secure, enterprise-grade third-party platform. The Provider acts as the data controller for customer relationships and limited data used in service administration.
2. What Data We Collect We only collect data that is necessary to provide our SMS services and manage your account. This includes:

• Company name and registered address
• Contact person’s name, phone number, and email
• Billing and invoicing data (e.g., VAT number, payment details)
• Service usage data (e.g., SMS volume, delivery logs, sender IDs) if accessible

We do not access or store end-recipient data (i.e., phone numbers or contents of SMS messages) unless such access is required for technical support.

1. How We Use Your Data The Provider processes your data for the following purposes:

• To register and manage your account
• To provide access to the SMS service platform
• To generate and send invoices
• To offer customer and technical support
• To comply with applicable Swiss tax and legal obligations
• How and Where Data Is Stored All SMS-related data is processed and stored on a secure platform hosted by our trusted infrastructure partner located outside Switzerland. The Provider accesses this platform to manage client accounts and generate usage-based billing.
• Legal Basis for Processing We process your data under the following lawful bases:
• Contractual necessity (to provide the agreed services)
• Compliance with legal obligations (e.g., Swiss tax laws)
• Data Sharing We may share your data only with:
• Our platform infrastructure partner, strictly for service provision and support
• Swiss regulatory or tax authorities, if legally required

We do not sell or share your data with third parties for marketing purposes.

1. International Transfers As our SMS platform is hosted outside Switzerland, your data may be transferred internationally. We ensure appropriate safeguards are in place, including contractual agreements to maintain data protection standards equivalent to Swiss law.
2. Your Rights Under Swiss data protection law, you have the right to:
3. Access your personal data
4. Request correction or deletion of your data
5. Object to unlawful processing
6. Withdraw your consent where applicable

To exercise any of these rights, contact us at: business@xlcom.net

1. Data Retention The Provider retains:
2. Customer billing and contact data for up to 10 years, in line with Swiss accounting laws
3. Platform usage logs (as visible to us) for up to 12 months, or less if deleted earlier
4. Data Security The Provider implements appropriate technical and organizational security measures, including:
5. Encrypted access to our systems
6. Role-based platform logins
7. Restricted access to customer data
8. Contact Us If you have any questions about this policy or how your data is handled, please contact:

The Provider Zurich, Switzerland Email: business@xlcom.net This policy will be updated as necessary to remain compliant with Swiss law. We encourage you to review it regularly.